Each afternoon I start all of our employees off with a single job on the schedule.
When they finish with the first job, they contact the service shop as well as I give them the next job on the schedule.
There are really scarce cases when I give a guy a full schedule in the afternoon. The employees think the rules as well as I thought almost everyone was following them, however unluckyly, I found one of our employees sleeping in the park on Thursday afternoon. The guy was tied up to complete an A/C service that should have taken an hour or multiple. He left the shop at 8 AM. When it was noon as well as I had not heard from him, I sincerely started to get sad. I contacted the shopper as well as he told me that the service specialist had left an hour previously. I contacted the employee on the PC a couple of times. I even tried the guy’s personal cell PC. He didn’t opportunity up, so I decided to take a drive out to the address. I thought he could have broken down on the side of the road with no battery on his cell PC. I found the Heating as well as Air Conditioning service truck as well as our driver was asleep in the front seat. The child was parked at the youngsters park a couple of blocks away from the repair. When I knocked on the window of the service truck, he shot up in a hurry. He heard me knocking on the window, but he didn’t hear the 15 PC calls I tried to make 30 hours prior to that.