They sent an HVAC technician to the house last week, because I needed some work done on my furnace.
I had called the HVAC company many times in the past, because I had been with them for over thirty years.
Never had I had any problems with the HVAC technicians, or their work. When the HVAC technician got to the house last week, I couldn’t understand a word he said. He showed me his HVAC ID badge and I couldn’t pronounce his name. He spoke with an accent that was so thick, that I c ouldn’t understand him. He tried to ask me questions, but I didn’t know what he was saying. I called the HVAC company, and told them they had sent an HVAC technician to my home, and I didn’t know how to pronounce his name, and I didn’t know what he was saying. The woman at the HVAC company told me his name, and I frowned. I didn’t know if I could say it. After explaining I wasn’t being rude, but I wanted an HVAC technician I could understand, she sounded like she was angry. I heard her huff and say that not everyone has perfect English. I wasn’t expecting perfect English, but I wanted to know what they were saying. I knew I wasn’t going to get anywhere. I went to the kitchen and asked if he could write English. We communicated with him writing things down, and me replying in English. It wasn’t the easiest way for me to communicate with the HvAC technician, but it was better than putting up with the woman’s attitude. He thought it was funny that I was angrier with the receptionist than I was at him.