The lady called to complain about my attitude

She insisted that I was being lazy and said that she was going to call my boss if I didn’t work harder to find the problem.

A lady in the neighborhood called the local repair shop to schedule a service appointment. I was the technician scheduled to help with the service. I went to the neighborhood a couple of days ago and I asked the woman to tell me more about the problem she was having with the heating or air conditioning system. The woman told me that she was hearing a strange noise coming from the air conditioner. I did a lot of different tests on the machine but I didn’t hear anything strange. I didn’t see anything odd or bizarre either. Nothing inside of the machine looked out of place and it was in surprisingly good shape. It was relatively clean inside and I could tell that the woman was changing her air filter every month. I told the woman that I was unable to find a problem but I did service the system so she should not have any problems. She did not like the fact that I could not find a problem with the system. She insisted that I was being lazy and said that she was going to call my boss if I didn’t work harder to find the problem. There was honestly nothing that I could do to make the customer happy at that point, so I got her to pay the bill and I left. The lady called my boss to complain about my attitude. She told my boss at the heating and air conditioner repair business that I was unwilling to help with the repair and that was a straight up lie. There was nothing wrong with her system.

 

 

a/c professional