I thought he could have broken down on the side of the road with no battery on his cell phone.
Each morning I start all of my employees off with a single job on the schedule. When they finish with the first job, they contact the repair shop and I give them the next job on the schedule. There are very rare cases when I give a person a full schedule in the morning. The employees know the rules and I thought everyone was following them. Unfortunately, I found one of my employees sleeping in the park on Friday morning. The guy was scheduled to complete an AC repair that should have taken an hour or two. He left the shop at 8 AM. When it was noon and I had not heard from him, I honestly started to get concerned. I contacted the customer and she told me that the repair technician had left an hour previously. I contacted the employee on the phone a couple of times. I even tried the guy’s personal cell phone. He didn’t pick up, so I decided to take a drive out to the address. I thought he could have broken down on the side of the road with no battery on his cell phone. I found the HVAC repair truck and my driver was asleep in the front seat. The kid was parked at the kids park a couple of blocks away from the repair. When I knocked on the window of the repair truck, he shot up in a hurry. He heard me knocking on the window, but he didn’t hear the 15 phone calls I tried to make 30 minutes prior to that.