For years I was using the same HVAC business everyone was using in town.
He was the only local person around and I thought that was what I got stuck with.
The local guy Mike was terrible though. He frequently wouldn’t show up to appointment times or be extremely late. Sometimes my HVAC repair wouldn’t actually get fixed. He never cleaned up his debris and tracked dirt all throughout my house. I didn’t like it. Eventually I started looking around. Mike can’t be the only guy in the heating and cooling industry. I then found a better company just one town away. It turned out to be only a 30 minute drive for the HVAC dealer and they are so much better. This is a professional company rather than some guy with a white van. The HVAC technicians have uniforms and a professional toolset. I get an appointment date, an email confirmation and a phone call 3 hours before the technician arrives. I am never sitting around waiting or worrying about my appointment. I also get clear, upfront pricing and a real bill at the end of each appointment. The HVAC technician is kind, courteous and careful with my house. He brings a broom with him and wears protective foot covers in my house. It is night and day between these two companies. They are a little more money and are totally worth it. I have been telling everyone in town about my great experience with them. I don’t want other people to deal with Mike.