Yesterday was a rough day for me. I am a heating and air conditioning specialist, and for the most part, I really love and enjoy my job. I knew I wanted to be a heating and A/C technician, after watching an older friend of mine become one. And it has not disappointed, it is pretty much everything I thought it would be, well except for one thing. And that is people. I knew there were always some mean people out there, but I didn’t realize that as a heating and A/C tech, that I was probably going to meet some of these people. The bad thing about being a heating and A/C worker is that HVAC businesses often have incredibly expensive repairs and services. Even though you are in no part involved with the price setting process, you are the one to get the entire blame for it. I have had it multiple times where after I told a person what they owned me, they would get in my face and scream. It was amazing how someone can go from 1 to 10 in an instant. These people acted as if I had personally insulted them or something. I try to tell them that I don’t set the prices, but it falls on deaf ears. It is sometimes incredibly difficult not to raise my voice as well, but I make sure to keep it professional, even when they hurl profanities. I went home early yesterday because of one of these incidents. The reason is because after you have had this happen multiple times, it really does get to you, not at first, but after so many years it is hard to have people yell at me anymore without just wanting to give up.