I have to address these client complaints

I have a couple of entirely fantastic business reps that do their work and keep their heads down. These are the sort of workers that I appreciate to work at the HVAC repair and installation business. I tell all of my people to remember that our client is regularly right about everything. I cannot afford to lose any clients because one of my people wants to argue about a point that is entirely useless. There are certain circumstances when the client will not be right, however those circumstances should be handled by management and not one of the business reps. I’ve had a couple of complaints recently about the same heating and A/C repair business. The guy has been an employee for about 6 years. I actually thought things were going pretty well. He seemed to be doing fantastic work so far. Then I got a complaint from a female customer. A female client felt that my business spent more time talking to her then working on the A/C repair. Even though the A/C repair had been finished, completed, and the A/C was working, she still wanted to complain. She claimed that she should not have to spend any more money for repairs because the guy was talking instead of working. I brought the employee into the office to talk with him about the complaint. He admitted that he was entirely talking to her too much and stated that he would be far more careful in the future. I got another complaint from a weird client about the same heating and A/C repair business rep, and this one is a bit different. I’m going to need to get to the bottom of these client complaints.

HVAC equipment